What to capture
Save the withdrawal status, amount, time, account ID if shown, wallet method and any reference number. Crop out unrelated private information before sharing.
When to wait
Some wallet actions need processing time. Avoid submitting multiple withdrawals or opening repeated support chats until the original status is clear.
When to contact support
Contact support if the status stays pending beyond the stated window, the amount changes unexpectedly or the wallet app shows a conflicting result.
Do not share passwords, OTP codes or full payment credentials. This page does not promise instant withdrawal or official support timing.